volta labs privacy POlicy

Last updated: October 5, 2023

Welcome to Volta Labs (“Volta”, “we”, or “us”) and our Privacy Policy (“Privacy Policy”). We value your privacy and the protection of your personal data. This Privacy Policy explains how we collect, store, use, share, delete and process personal information collected from you whether through our website, mobile applications, online portals, electronic forms, surveys, and social media accounts (collectively, our “Sites”) or engage with us in other ways such as sales, marketing or at events. By using our Sites and providing us with your personal information, you have given us your express and informed consent to transfer the personal information that you provide to us to the United States and to process it in the United States. To facilitate our global operations, we may transfer and access personal information from around the world, including the United States. This Privacy Statement shall apply even if we transfer personal information to other countries.

This Privacy Policy does not apply to any third-party sites that may link to, or be accessible from, our sites. We are not responsible for any of the content, features, functionality, or privacy practices of other linked sites or services, including any social media sites. The data collection and use practices of any linked third-party site will be governed by that third party’s applicable privacy notice, statement, or policy, and its terms of use. We encourage you to read them.

Questions or concerns? Reading this policy notice will help you understand your privacy rights and choices. If you do not agree with our policies or practices, please do not use our services. If you have any questions or concerns, please contact us at info@voltalabs.co

Personal Information we collect

Information provided by you

We collect your personal data when you voluntarily provide it to us. For example, you may give us: your email address, country of residence, and areas of interest if you choose to receive newsletters, updates, or other information from us; your contact information, and any other personal data you choose to include, if you email, text, or instant message us, or contact us through our Sites; and any personal data contained in, or included with, any feedback, comments, photos, videos, or other information you submit via online portals, forms, surveys, or interactive portions of our Sites.

It is always your choice whether to provide this personal data. However, some personal data must be provided to participate in certain programs, activities, or events (such as to sign up for a newsletter, apply for a job, or register to participate in one of our events), so the decision not to provide information might limit or eliminate such functions of our sites or your ability to participate in such programs, activities, or events. Please do not disclose more personal data than is requested.

Information we automatically collect when you use our Sites

Like many other businesses, we may collect information using cookies, web beacons, analytic services or other tracking technologies. This information is collected when you use and navigate our Sites, interact with our emails or other types of digital communications, such as QR codes. The types of information collected can include the URL of the site you came from, the browser software that you use, search engine used, your Internet Protocol (IP) address, date/time of access, data transferred, pages visited, amount of time that you spend on the Sites, and other relevant data.  

How this information is collected onsite

Our Sites may use one or more third party analytics services to evaluate your use of our Sites. These third parties use cookies and other technologies to gather the automatically collected information. (See section above.).Cookies are small computer files transferred to your device that saves your preferences and improves your experience when using our Sites. This data is generated and collected automatically, as part of the standard operation of the Sites.

If you do not want us to place a cookie on your hard drive, you may be able to turn that feature off on your computer or mobile device. Please consult your browser’s documentation for information on how to do this and how to delete persistent cookies. However, if you decide not to accept cookies from us, certain aspects of our Sites may not function properly or as intended.

Our Sites may use social media features, such as the Linkedin “like” button, the “Tweet” button and other sharing widgets. These features, which are either hosted by the respective social media network or hosted directly on our Sites, allow you to post information to your third-party social media profile page and share it with others in your network. When you click through social media features from particular websites (including our Sites), the social media network may receive information showing the websites you have visited. If you are logged in to your social media account, the social media network can link your visit to our Sites and other websites with your social media profile, and may deliver advertisements or promotions about our products or services tailored to your interests. Your interactions with social media features are governed by the privacy policies of the companies providing these features.

We also use third-party analytics services, including Google Analytics and others, to collect information about your use of our Sites and enable us to improve our Sites. You can learn about Google’s practices by going to www.google.com/policies/privacy/partners. Google Analytics and other third-party analytics services use cookies and similar technologies to collect information about use of our Sites and to report website trends to us, without identifying individuals to us. We use this information to see the overall patterns of usage on our Sites, help us record any difficulties you have with our Sites, and tell us whether our communication efforts are effective. We may also link the information provided by third party analytics services with the information we collect, or you provide in other contexts on our Sites (newsletters, etc.), to personalize, connect and streamline your experience when visiting our Sites.

By accessing and using our Sites, you consent to the processing of data about you by these analytics providers in the manner and for the purposes set out in this Privacy Policy. To learn how to opt out of this processing, please read the Opt out section below. Please be advised that if you opt out of any service, you may not be able to use the full functionality of the Sites. The same process is followed to unsubscribe to marketing and promotional communications or by clicking on the unsubscribe link in the emails that we send. You will then be removed from the marketing lists. However, we may still communicate with you - for example to send service-related messages that are necessary for the administration and use of the account or for other non-marketing purposes.

How we use your personal information

We use your personal information for legitimate business purposes (including information that has has been de-identified and/or aggregated) to:

  • Facilitate account creation and authentication and otherwise manage users accounts. This enables you to create and log into your account as well as keep your account in working order.
  • Respond to your inquiries and send information you have requested to you
  • Review and respond to proposal documents, feedback, comments, photos, videos, or other information you submit via online portals, electronic forms, surveys, or interactive portions of our sites for our legitimate interests and/or to perform a contract with you.
  • Better understand your needs and to deliver a better user experience such as improving the content, design and navigation of the Sites.
  • Help us conduct market analysis that could lead to the development of new products and to create tailored advertising for those products.
  • Comply with legal obligations such as preventing, detecting and investigating security incidents, fraud and other illegal activities.
  • Administer, safeguard, and improve our sites, systems, facilities, events, and other business operations for our legitimate interests.
  • Protect our rights and the safety of others for our legitimate interests.
  • Comply with court orders, subpoenas or other types of compliance with legal processes.
  • Other purposes for which we notify you.

How we share your personal information

We do not rent or sell your personal information to third parties; however, we may share certain information about you to third parties who provide services to us or on our behalf for the purposes described in this policy. We may share your personal data with our employees, agents, and affiliates who have a business need to know, our services providers (including contingent workers, consultants, contractors, vendors, and out-sourced service providers) to process it for us based on our instructions and for no other purpose, and with partners that are collaborating with us to host events. We do not share your personal data with any third party (including our service providers) for marketing purposes unless you have provided consent for us to do so. If you believe personal data you provided to us is being misused by a third party, please contact us right away.

Below are additional circumstances where your information may be shared:

  • We will share your personal information with third parties when we have your consent to do so
  • We may share your information with partners to customize or create targeted advertising
  • We may share your information or aggregated traffic data with our partners who perform operational services for us such as web service analytics or ad serving
  • We may share your personal information in connection with a merger, acquisition or change of control of Volta or a sale of its assets or if we are to sell or transfer a business unit or asset to another company
  • We also may need to disclose your personal information or any other information we collect about you if we determine in good faith that such disclosure is needed to: (1) comply with or fulfill our obligations under applicable law; (2) protect the rights, property or safety of you, or Volta (3) enforce this Privacy Policy or other agreements with you; or (4) respond to claims that any posting or other content violates third-party rights
  • We may share your personal data with law enforcement, other government agencies or authorities, or third parties as required by applicable law, court order, subpoena, or legal process served on us.

How do we store and protect your personal information

We will store your personal data on our or our hosting providers servers located in the United States until it is no longer needed to fulfill the purpose(s) for which it was collected or as otherwise required or permitted by law. After such time, we will either delete or anonymize your personal data or, if this is not possible, we will securely store your personal data and isolate it from any further use until deletion is possible. We may dispose of any data in our discretion without notice, subject to applicable law. Please contact us if you would like more details regarding our retention periods for different categories of personal data.

Your security and privacy of your personal information are important to us. As such, we have reasonable organizational and technical processes and procedures in place to protect your personal information from loss, misuse and unauthorized access, disclosure, alteration, and destruction, and comply with applicable laws and regulations. However, as the transmission of data via the internet is not completely secure, we cannot guarantee the security of your information transmitted to our sites and any such transmission is at your own risk.

Please be aware that no security measures are perfect, and that we cannot guarantee hackers, cybercriminals or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal or modify your information.  If you have reason to believe that the security of your Personal Information has been compromised, please immediately notify us by contacting us at info@voltalabs.co.

Opting Out

You may opt out at any time if you do not wish to receive marketing information from us by emailing us at unsubscribe@voltalabs.com or clicking unsubscribe at the bottom of the email communications we send to you.

You do not need to have cookies enabled to browse our Sites unless you want us to remember you and your preferences when you return. If you prefer not to allow cookies, most cookies can be managed or blocked through your browser. However, if your browser is set to reject cookies or you manually delete cookies, you may have some trouble accessing and using some of the pages and features that are currently on our Sites, or that we may put on our Sites in the future. Note that browser-management tools for cookies are outside of our control and we cannot guarantee their effectiveness. More information about managing cookies is available at the following links:

This Privacy Policy does not cover the use of Cookies and other Tracking Tools by any third parties, and we are not responsible for the privacy practices of any third party.

You can opt out of data collection or use by Google and other third-party analytics services we may use on some of our Sites at the following links:

Google Analytics: tools.google.com/dlpage/gaoptout (requires you to install a browser add-on)

Information from minors

Volta Labs Site and Products are not intended for use by minors (individuals under the age of 18). As such, we do not knowingly advertise or collect personal information  from children. If you are under 18, please do not send or give us any personal information. By accessing or using our Site or initiating any communication with us, you represent that you are at least 18 years old. If we learn that personal information from users less than 18 years of age has been collected, we will take reasonable efforts to promptly delete the data from our records.

Controls for Do-Not-Track features

Most  browsers may include a Do Not Track (“DNT”) feature or setting to signal your privacy preference not to have data about your online browsing habits monitored and collected. Given that there is currently no common industry or legal standard for interpreting these signals, our Sites do not currently respond to browser DNT signals. We will continue to monitor further developments around DNT browser technology and the implementation of a standard. If a standard for online tracking is adopted that we must follow in the future we will inform you about the practice in a revised version of this Privacy Policy. More information about Do Not Track is available at www.allaboutdnt.org.

External Websites

Our Sites may contain links to third-party websites. These third-party websites may collect information about you if you click on a link and may automatically record information about your browsing behavior every time you visit a site. We have no control over the privacy practices, or the content of these websites, and we are not responsible for the content or the privacy policies of those third-party websites. You should check the applicable third-party privacy policy and terms of use when visiting any other websites.

Updates to this Privacy Policy

This Privacy Policy is effective as of the “Last Updated” date stated at the top of the policy. We may change this Privacy Policy from time to time with or without notice to you. By visiting the Sites, purchasing our products and services, or by otherwise interacting with us in person or electronically after we make any such changes to this Privacy Policy, you are deemed to have accepted any changes. Please be aware that, to the extent permitted by applicable law, our use of your personal information is governed by the Privacy Policy in current effect. Please refer back to this Privacy Policy on a regular basis.

Contact Us about this Privacy Policy

You have the right to access the personal information that we collect from you, change the information or delete it. To request to review, update,  delete your personal information or you have questions or comments about this notice, please contact us via email at info@volatalabs.co or via U.S. mail at

Volta Labs, Inc
Attention: Privacy Office
451D Street, Suite 900
Boston MA 02210

Additional Location Notices

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

  • Consent. we may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can Withdraw your consent at any time. Learn more about withdrawing your consent.
  • Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual Obligations to you, including providing our Services or at your request prior to entering into a contract with you.
  • Legal Obligations. We may process your information where we believe it is necessary for compliance With our legal obligations, such as to cooperate With a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
  • Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

Your Rights as an Individual Based in the EU or UK

Access to your information: You have the right to request a copy of the personal data we hold about you.

Correcting your information: We want to have accurate data. Please contact us if you think the personal data you provided to us is not up to date or correct.

Deletion of your information: You have the right to ask us to delete personal data about you if it no longer is required for the purpose it was collected, you have withdrawn your consent, you have a valid objection to us using your personal data, or our use of your personal data is contrary to law or our other legal obligations.

Objecting to how we may use your information: You have the right at any time to require us to stop using your personal data for direct marketing purposes. In addition, where we use your personal data to perform tasks carried out in the public interest then, if you ask us to, we will stop using that personal data unless there are overriding legitimate grounds to continue.

Restricting how we may use your information: In some cases, you may ask us to restrict how we use your personal data. This right might apply, for example, where we are checking the accuracy of personal data about you that we hold or assessing the validity of any objection you have made to our use of your personal data. The right might also apply where this is no longer a basis for using your personal data but you don’t want us to delete the data. Where this right is validly exercised, we may only use the relevant personal data with your consent, for legal claims or where there are other public interest grounds to do so.

Automated processing: If we use your personal data on an automated basis to make decisions which significantly affect you, you have the right to ask that the decision be reviewed by an individual to whom you may make representations and contest the decision. This right only applies where we use your personal data with your consent or as part of a contractual relationship with you.

Withdrawing consent using your information: Where we use your personal data with your consent you may withdraw that consent at any time and we will stop using your personal data for the purpose(s) for which consent was given.

Please contact if you wish to exercise any of these rights. You can find the contact details below under "Opting-Out."

If you are located in Canada this section applies to you.

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

  • It collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
  • For investigations and fraud detection and prevention
  • For business transactions provided certain conditions are met
  • If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim For identifying injured, ill, or deceased persons and communicating with next of kin
  • If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
  • If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
  • If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
  • It it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
  • If the collection is solely for journalistic, artistic, or literary purposes
  • If the information is publicly available and is specified by the regulations

If you are a resident of California, this section applies to you.

California Civil Code Section 1798.83, also known as the "Shine The Light'' law permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the information in the Contact US section (hyperlink).

If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).

CCPA Privacy Notice

The California Code of Regulations defines a "resident" as:

  1. every individual who is in the State of California for other than a temporary or transitory purpose and
  2. every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose

All other individuals are defined as "non-residents.

If this definition of "resident" applies to you, we must adhere to certain rights and obligations regarding your personal information.

Purposes for Collection, Use, and Sharing. We use and disclose the personal information we collect for our commercial purposes, as further described in this Privacy Policy, including for our business purposes with our partners and service providers as follows:

  • Legal compliance and auditing related to our interactions with you.
  • Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and exercising our related rights.
  • Performing and improving our services (by us or our service provider(s)).
  • Internal operations.
  • Other one-time or short-term uses.

Your Rights. If you are a California resident you may have the following rights under the CCPA/CPRA in relation to personal information we have collected about you, to the extent required by the CCPA/CPRA and subject to verification:

Right to Know/Access: The right to request certain information about our collection and use of personal information about you as described below:

  • The specific pieces of your personal information collected.
  • The categories of your personal information collected.
  • The categories of sources from whom your personal information is collected.
  • The purpose for collecting your personal information.
  • The categories of third parties with whom we have shared your personal information.

Right to Delete: The right to request that we delete certain personal information we have about you.

Freedom from Discrimination: You have the right to be free from unlawful discrimination for exercising any of your privacy rights.

Right to Correct: You have the right to request that we correct inaccurate personal information regarding the information you provide us.

Right to Restrict the Use of Sensitive Personal Information: You have the right to restrict the use of your sensitive personal information.

Right to Access Information on Automated Decision-Making: You have the right to access information collected through automated decision-making. Additionally, you can opt-out of our use of automated decision-making related to your personal information.

To make a request in relation to the above rights, please contact us using the information in the Contact Us section. To fulfill your request, we will need to verify your identity. Only you or someone legally authorized to act on your behalf may make a request related to your personal information. To designate an authorized agent, the authorized agent must provide sufficient information that allows us to reasonably verify that you authorize them to act on your behalf.

If you are a resident of Virginia, this section applies to you.

Virginia CDPA Privacy Notice Under the Virginia Consumer Data Protection Act (CDPA):

"Consumer" means a natural person who is a resident of the Commonwealth acting only in an individual or household context. It does not include a natural person acting In a commercial or employment context.

"Personal data" means any information that is linked or reasonably linkable to an identified or identifiable natural person. "Personal data" does not include de-identified data or publicly available information.

"Sale of personal data" means the exchange of personal data for monetary consideration.

If this definition "consumer" applies to you, we must adhere to certain rights and obligations regarding your personal data. The information we collect, use, and disclose about you will van/ depending on how you interact with us and our Services. To find out more, please visit the following links:

Verification process

We may request that you provide additional information reasonably necessary to verify you and your consumers' request. If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request. Upon receiving your request, we will respond without undue delay, but in all cases, within forty-five (45) days of receipt. The response period may be extended once by forty-five (45) additional days when reasonably necessary. We will inform you of any such extension within the initial 45-day response period, together with the reason for the extension.

Right to appeal

If we decline to take action regarding your request, we will inform you of our decision and reasoning behind it. If you wish to appeal our decision, please email us at info@voltalabs.co.  Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may contact the Attorney General to submit a complaint.